Legal Disclosures & Policies

ModernPixelFlow ("we", "us", "our") is committed to protecting your personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation — GDPR) and the Spanish Ley Orgánica 3/2018 de Protección de Datos Personales.

Data Controller: ModernPixelFlow, 28020, Calle de Bravo Murillo, 122, Madrid, Comunidad de Madrid, Spain. Contact: [email protected].

Data We Collect: When you submit a contact form or inquiry, we collect your name, email address, phone number, company name, and project details. We also collect standard server log data (IP address, browser type, pages visited) for security and analytics purposes.

Purpose of Processing: Your personal data is processed exclusively for responding to your inquiries, delivering our web design services, managing our business relationship, and complying with legal obligations (tax records, invoicing).

Data Retention: Contact form submissions are retained for 24 months from the last interaction. Project-related data is retained for the duration of the engagement plus 6 years as required by Spanish tax law.

Data Sharing: We do not sell, rent, or distribute your personal data to third parties. Data may be shared with essential service providers (hosting, email delivery) who process data under strict contractual obligations and EU-compliant data processing agreements.

Your Rights: You have the right to access, rectify, erase, restrict processing, port, and object to the processing of your personal data. To exercise these rights, contact us at [email protected]. You also have the right to lodge a complaint with the Agencia Española de Protección de Datos (AEPD) at www.aepd.es.

International Transfers: Your data is stored on servers within the European Economic Area (EEA). We do not transfer personal data outside the EEA without appropriate safeguards.

Scope of Services: ModernPixelFlow provides web design, UI/UX consulting, front-end development, and related digital services as described in individual project proposals and Statements of Work (SOW).

Project Agreements: Each engagement is governed by a written proposal or SOW that defines scope, deliverables, timelines, and pricing. These terms supplement any specific project agreement.

Pricing & Payment: All prices are quoted in Euros (EUR) unless otherwise stated. Payment terms are specified in each project proposal. Invoices are due within 14 days of issue unless otherwise agreed. Late payments incur a statutory interest rate per Spanish commercial law.

Intellectual Property: Upon full payment, all intellectual property rights in the delivered work product (designs, code, assets created specifically for the client) are transferred to the client. ModernPixelFlow retains the right to display completed work in its portfolio unless otherwise agreed in writing.

Liability: ModernPixelFlow's total liability for any project shall not exceed the total fees paid for that project. We are not liable for indirect, incidental, or consequential damages.

Termination: Either party may terminate a project with 14 days written notice. Fees for work completed up to the termination date remain payable. Pre-paid amounts for uncompleted work will be refunded proportionally.

Governing Law: These terms are governed by the laws of Spain. Any disputes shall be submitted to the competent courts of Madrid, Spain.

What Are Cookies: Cookies are small text files stored on your device when you visit our website. They help us provide a better browsing experience and understand how our site is used.

Cookies We Use:

• ·Essential Cookies: Required for basic site functionality (e.g., cookie consent preference). These cannot be disabled.
• ·Analytics Cookies: Help us understand visitor behavior (pages visited, time spent). We use privacy-respecting analytics tools that do not track individual users across sites.

Cookie Consent: When you first visit our site, a cookie consent banner allows you to accept or decline non-essential cookies. Your preference is stored locally in your browser and remembered on subsequent visits.

Managing Cookies: You can control or delete cookies through your browser settings. Disabling essential cookies may affect site functionality. For more information, visit www.allaboutcookies.org.

Third-Party Cookies: Embedded content (e.g., Google Maps on our contact page) may set their own cookies subject to their respective privacy policies. We do not control these third-party cookies.

Project Deposits: An initial deposit (typically 40–50% of the project fee) is required to begin work. This deposit is non-refundable once work has commenced, as it covers initial design, planning, and resource allocation.

Completed Work: Fees for work already completed and delivered are non-refundable. If you cancel a project after work has begun, you will be invoiced for the percentage of work completed up to the date of cancellation.

Pre-Paid Balances: If you have pre-paid for work not yet completed, the unused portion will be refunded within 14 business days of the cancellation date, minus any applicable bank transfer fees.

Scope Changes: If a project scope changes significantly from the original SOW, we will provide a revised quote. Additional work beyond the original scope is billed separately. You are not obligated to accept scope changes and may cancel at that point under the terms above.

Defective Deliverables: If delivered work materially deviates from the agreed specifications in the SOW, we will rectify the issues at no additional cost within a reasonable timeframe. If we are unable to deliver conforming work after two revision cycles, you may request a partial refund proportional to the non-conforming portion.

Monthly Retainers: Monthly maintenance or retainer services may be cancelled with 30 days written notice. No refund is provided for the current billing period in which notice is given.

Refund Process: To request a refund, contact us at [email protected] with your project reference and reason for the request. We will respond within 5 business days with a resolution.